Mission Statement
OneWorld Community Health Centers, Inc., in partnership with the community, provides culturally respectful, quality health care with special attention to the underserved.
OneWorld focuses on meeting the primary health care needs of our community. The health center maintains an open-door policy, providing treatment according to an individual’s income or insurance coverage.
In 2010, OneWorld saw over 21,000 individual patients in over 85,000 visits.
OneWorld is a federally qualified community health center (FQHC). FQHC is a federal designation from the Bureau of Primary Health Care (BPHC). FQHCs are either located in, or serve, a federally designated medically underserved area/population. All FQHCs must operate under a consumer Board of Directors governance structure, and provide comprehensive primary health care, dental, and mental health/substance abuse services to persons in all stages of the life cycle. FQHCs provide their services to all persons according to their ability to pay. There are over 1,200 Community Health Centers across the country that provide vital primary care to over 18 million Americans with limited financial resources.
How we accomplish our mission
By providing a broad array of quality health and social services to meet the needs of individuals and families. By creating an environment that fosters human dignity, respect and compassion for patients, family and staff. By practicing careful stewardship to secure appropriate resources to meet the needs of those we serve. By nurturing broad collaborative efforts to ensure we have the resources to meet the needs of those we serve for many years to come.
Our vision is to be a visionary organization, nationally recognized for improving the health of individuals, families and the communities we serve.
Our strategic themes for 2011-2013 include:
- Improve access to care
- Enhance financial wellness
- Improve quality of care
- Improve recruitment, retention and training of employees
- Community wellness, partnership and presence
Patient’s Rights and Responsibilities
Each patient has a right to:
• High quality health care from clinicians who are experienced and trained to meet your medical needs.
• Considerate and safe care that respects your social, religious and cultural values.
• A reasonable response to your requests for treatment.
• Confidential treatment.
• Full information about your medical condition.
• Information compiled in your medical record.
• Participate in decisions about your treatment.
• Accept or refuse treatment.
• Be informed of advance directives and receive assistance with their formulation
• Be informed of any research that could affect your care.
• Be informed and consent in writing to diagnostic procedures performed by our staff.
• Receive appropriate, clinically approved methods to alleviate pain when those methods are available, necessary and meet your health needs.
• Know the professional experience and certification of our medical providers, our JCAHO accreditation status and other measures of quality.
• Affordable health care and information about the cost of procedures.
• Information about the health plans used by OneWorld Community Health Center.
• Influence the operation of OneWorld Community Health Center through a board of directors who represent the communities we serve.
• A fair and efficient process for resolving differences with us and to be informed of the grievance procedures used by health plans in which we participate.
• Your guardian, next of kin, or legally authorized responsible person can exercise your rights for you if you are unable to participate.
Patient Responsibilities
• Disclose relevant information and clearly communicate wants and needs.
• Become involved in specific health care decisions.
• Work collaboratively with health care providers in developing and carrying out agreed-upon treatment plans.
• Avoid knowingly spreading disease.
• Show respect for other patients and health care workers.
• Avoid eating and drinking in the health center.
• Disclose financial information and pay for services responsibly.
• Abide by administrative and operational procedures of health plans, health care providers and government health benefit programs.
• Report wrongdoing and fraud to appropriate authorities.
• Use OneWorld Community Health Centers internal complaint and appeal processes to address concerns that may arise.
• If a complaint concerning care and safety cannot be resolved by One World management, the patient has the right to contact the Joint Commission Office of Quality Monitoring by either calling (800) 994-6610 or e-mailing complaint@jcaho.org.
